NV State Policies
Student Grievance Procedure
Should a student have a complaint with Phlebotomy Training Specialists, then the following steps shall be taken by him/her.
- The student shall first attempt to address the grievance informally with the instructor or applicable staff member and try to resolve it. If unsuccessful, proceed to the written grievance procedure.
- Students may state the grievance in writing to the Administrator or designee. Please submit the written request within 60 days the occurrence and the Campus President, Mr. Treu through his Administrative Assistant alexis@phlebotomyusa.com at 701-404-9434 and he will assist you in resolving your concerns. He will investigate the grievance within 5 business days of receiving the complaint by contacting the student via email or phone to set up a meeting. In the meeting, Mr. Treu will discuss the complaint, allow the student to be heard, and discuss an amicable resolution to the complaint. Written notification via email of the resolution will be sent to the student within 10 days after the student meeting.
- In his absence, you can contact the Director, at Director@phlebotomyusa.com. They will contact the student within 5 days of receiving the complaint via email or phone to set up a meeting. In the meeting, the Director will discuss the complaint, allow the student to be heard, and discuss an amicable resolution to the complaint. They will consult with the President and written notification via email of the resolution will be sent to the student within 10 days after the meeting.
- If the student complaint cannot be resolved after exhausting the Institution’s grievance procedure, the student may file a complaint with the Nevada Commission on Postsecondary Education at https://cpe.nv.gov/uploadedFiles/cpenvgov/content/Students/Complaint%20For m%20Initial%202021.pdf
Cancellation and Refund Policy
Three Day Cancellation: Students have the right to cancel the enrollment agreement for three days from the date of the agreement for any reason.
Each postsecondary educational institution shall have a policy for refunds which at least provides:
(a) That if the institution has substantially failed to furnish the training program agreed upon in the enrollment agreement, the institution shall refund to a student all the
Phlebotomy Training Specialists, LLC Nevada Course Catalog 2022 17 money the student has paid.
- (b) That if a student cancels his or her enrollment before the start of the training program, the institution shall refund to the student all the money the student has paid, minus 10 percent of the tuition agreed upon in the enrollment agreement or $150, whichever is less.
- (c) That if a student withdraws or is expelled by the institution after the start of the training program and before the completion of more than 60 percent of the program, the institution shall refund to the student a pro rata amount of the tuition agreed upon in the enrollment agreement, minus 10 percent of the tuition agreed upon in the enrollment agreement or $150, whichever is less.
- (d) That if a student withdraws or is expelled by the institution after completion of more than 60 percent of the training program, the institution is not required to refund the student any money and may charge the student the entire cost of the tuition agreed upon in the enrollment agreement.
- If a refund is owed pursuant to subsection 1, the institution shall pay the refund to the person or entity who paid the tuition within 15 calendar days after the:
a. (a) Date of cancellation by a student of his or her enrollment;
b. (b) Date of termination by the institution of the enrollment of a student;
c. (c) Last day of an authorized leave of absence if a student fails to return after the period of authorized absence; or
d. (d) Last day of attendance of a student, whichever is applicable.
b. (b) Date of termination by the institution of the enrollment of a student;
c. (c) Last day of an authorized leave of absence if a student fails to return after the period of authorized absence; or
d. (d) Last day of attendance of a student, whichever is applicable.
- Books, educational supplies or equipment for individual use are not included in the policy for refund required by subsection 1, and a separate refund must be paid by the institution to the student if those items were not used by the student. Disputes must be resolved by the Administrator for refunds required by this subsection on a case-by-case basis.
- For the purposes of this section:
a. (a) The period of a student’s attendance must be measured from the first day of instruction as set forth in the enrollment agreement through the student’s last day of actual attendance, regardless of absences.
b. (b) The period of time for a training program is the period set forth in the enrollment agreement.
c. (c) Tuition must be calculated using the tuition and fees set forth in the enrollment agreement and does not include books, educational supplies or equipment that is listed separately from the tuition and fees.
(Added to NRS by 1985, 989; A 1989, 1460; 1995, 325; 2005, 635)
Process for Cancellation: Students can locate an Enrollment cancellation form online at http://www.PhlebotomyUSA.com/nevada-phlebotomy-classes/. This form can be submitted to the billing manager by email at payments@phlebotomyusa.com or in person at 4000 S. Eastern Ave Suite 120 Las Vegas, NV 89120. Phlebotomy Training Specialists will return any monies paid by the student within 15 days of the request to cancel. Any funds paid by a third party on behalf of the student will be returned to the payee. Students who cancel after the three-day cancellation period are subject to the institutions refund policy.
b. (b) The period of time for a training program is the period set forth in the enrollment agreement.
c. (c) Tuition must be calculated using the tuition and fees set forth in the enrollment agreement and does not include books, educational supplies or equipment that is listed separately from the tuition and fees.
(Added to NRS by 1985, 989; A 1989, 1460; 1995, 325; 2005, 635)
Process for Cancellation: Students can locate an Enrollment cancellation form online at http://www.PhlebotomyUSA.com/nevada-phlebotomy-classes/. This form can be submitted to the billing manager by email at payments@phlebotomyusa.com or in person at 4000 S. Eastern Ave Suite 120 Las Vegas, NV 89120. Phlebotomy Training Specialists will return any monies paid by the student within 15 days of the request to cancel. Any funds paid by a third party on behalf of the student will be returned to the payee. Students who cancel after the three-day cancellation period are subject to the institutions refund policy.